Supporting ELLs Through Technology Brief ReadingActions
Links to an external site.Five Myths About English Language Learners (ELLs) and Special EducationLinks to an external site.
Supporting ELLs with Digital StorytellingLinks to an external site. (Video)
How to use Technology to Support ELLs in Your Classroom WebsiteLinks to an external site..You will need to sign up for free at Common Sense Educator
5 Innovative Ways to Use Technology for ELL Students

Resources used to answer questions: The following resources are used to answer these questions. They are in the Readings and Videos section of your module. Each question indicates the resource to use to answer it. (The answers to the 10 questions is by writing)
1.
Supporting ELLs Through Technology Brief Reading

Actions

2.

Links to an external site.

Five Myths About English Language Learners (ELLs) and Special Education
Links to an external site.

3.

Supporting ELLs with Digital Storytelling
Links to an external site.
(Video)

4.

How to use Technology to Support ELLs in Your Classroom Website
Links to an external site.
.You will need to sign up for free at Common Sense Educator

5.

5 Innovative Ways to Use Technology for ELL Students
Links to an external site.

Question 31pts

Article 1: Supporting ELLs through Technology
Provide two reasons, in a bulleted fashion, how the use of social networking can be used to support the language development learning of ELLs including those with disabilities.

Flag question: Question 4

Question 4

Online Article 2:

Five Myths About English Language Learners (ELLs) and Special Education
Links to an external site.

This article provides five myths about ELLs and Special Education. Briefly discuss three of those myths and strategies for successfully addressing the myths in the classroom

Flag question: Question 5

Question 5

Video 1:

Supporting ELLs with Digital Storytelling
Links to an external site.

After watching this video, list and briefly describe the three ways to “amplify ELL’s Voices” using digital storytelling.
Next find, name, and describe two digital storytelling apps or online sites (other than Bookcreator or Storyjumper) that you could use with your ELLs with disabilities. Include the URL to the app, app description, or online site.

Flag question: Question 6

Question 6

Online Article #4:

How to use Technology to Support ELLs in Your Classroom Website
Links to an external site.
. (You will need to sign up for CommonSense for free)

This online article describes five ways to find effective digital tools for ELLs, including those with disabilities. One way is:

1. Look for ELL-friendly supports in the tools you’re already using.

Briefly describe what they meant by this. Then select one of the “Tools to Try” that takes you taken to an overview page. Review the overview page then click on the technology itself and investigate it. You may need to sign up for free. Briefly describe this technology and why or how it could be useful for ELLs, including those with disabilities.

Question 7

Online Article #4:

How to use Technology to Support ELLs in Your Classroom Website
Links to an external site.
. (You will need to sign up for CommonSense for free)

This online article describes five ways to find effective digital tools for ELLs, including those with disabilities. One way is:

2.Build basic online resources and productivity tools into daily routines

Briefly describe what they meant by this. Then select one of the “Tools to Try” that takes you taken to an overview page. Review the overview page then click on the technology itself and investigate it. You may need to sign up for free. Briefly describe this technology and why or how it could be useful for ELLs, including those with disabilities.

Flag question: Question 8

Question 8

Online Article #4:

How to use Technology to Support ELLs in Your Classroom Website
Links to an external site.
. (You will need to sign up for CommonSense for free)

This online article describes five ways to find effective digital tools for ELLs, including those with disabilities. One way is:

3. Get creative andrepurposea digital
-storytelling tool.

Briefly describe what they meant by this. Then select one of the “Tools to Try” that takes you taken to an overview page. Review the overview page then click on the technology itself and investigate it. You may need to sign up for free. Briefly describe this technology and why or how it could be useful for ELLs, including those with disabilities.
Do not select Bookcreator

Flag question: Question 9

Question 9

Online Article #4:

How to use Technology to Support ELLs in Your Classroom Website(Links to an external site.)
. (You will need to sign up for CommonSense for free)

This online article describes five ways to find effective digital tools for ELLs, including those with disabilities. One way is:
4. Findtools that specifically address yourELLs’ needs.
Briefly describe what they meant by this. Then select one of the “Tools to Try” that takes you taken to an overview page. Review the overview page then click on the technology itself and investigate it. You may need to sign up for free. Briefly describe this technology and why or how it could be useful for ELLs, including those with disabilities.

Flag question: Question 10

Question 102pts

Online Article #4:

How to use Technology to Support ELLs in Your Classroom Website(Links to an external site.)
. (You will need to sign up for CommonSense for free)

This online article describes five ways to find effective digital tools for ELLs, including those with disabilities. One way is:

5. Supplement instruction with anonline language-learning tool.

Briefly describe what they meant by this. Then select one of the “Tools to Try” that takes you taken to an overview page. Review the overview page then click on the technology itself and investigate it. You may need to sign up for free. Briefly describe this technology and why or how it could be useful for ELLs, including those with disabilities.

Flag question: Question 11

Question 11

Online Article #5:

5 Innovative Ways to Use Technology for ELL Students
Links to an external site.

This online article describes five innovative ways to use technology for ELL Students, including those with disabilities. One way is:
1. Utilize language learning websites
Two sites were recommended. Go to each of these sites and write a brief description of each (a minimum of three sentences) that includes content such as how you would use the site, activities that you found useful on this site, etc.

Using English
Links to an external site.

was established in 2002 to be a website that specializes in English language learning. This useful site is for both teachers and students alike. You will find an impressive selection of quizzes, tests, handouts, lesson plans and reference materials to use in your ELL classroom here.

Daves ESL Caf
Links to an external site.

has long been a go-to site for ELL teachers and students around the world. The For Students section of the website includes a help center, quizzes, and student forum, as well as interactive tools for mastering English slang, pronunciation, idioms and phrasal verbs.

Flag question: Question 12

Question 12

Online Article #5:

5 Innovative Ways to Use Technology for ELL Students
Links to an external site.

This online article describes five innovative ways to use technology for ELL Students, including those with disabilities. One way is:

Play online games

One site that was recommended was

ESL Games
Links to an external site.
. Go to this site and play at least two of the games. In a bulleted fashion, write the name of the game that you played, and a brief description (a minimum of three sentences) of how it works and what you thought of it.

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Developing Talents

Scenario: Imagine you are the training director of a hotel chain, Noe Suites. Each Noe Suites has 100 to 150 rooms, a small indoor pool, and a restaurant. Hotels are strategically located near the exit ramps of major highways in college towns such as East Lansing, Michigan, and Columbus, Ohio.
You receive the following email message from the vice president of operations.
Email
To: ____(Insert Your Name), Training Director
From: David Turner, Vice President of Operations, Noe Suites
As you are probably aware, one of the most important aspects of quality service is known as recovery that is, the employees ability to respond effectively to customer complaints. There are three possible outcomes to a customer complaint:

The customer complains and is satisfied by the response
The customer complains and is dissatisfied with the response
The customer does not complain but remains dissatisfied

Many dissatisfied customers do not complain because they want to avoid confrontation, there is no convenient way to complain, or they do not believe that complaining will do much good.
I have decided that to improve our level of customer service, we need to train our hotel staff in the recovery aspect of customer service. Specifically, the training will focus on responding effectively to the customer’s complaints such that the customer is satisfied by the employee’s response.
One theme that emerged from these last focus groups was that we had some weaknesses in the recovery area. For example, last month in one of the restaurants, a waiter dropped the last available piece of blueberry pie on a customer as he was serving her. The waiter did not know how to correct the problem other than offer an apology.
I have decided to hire two well-known consultants in the service industry to discuss recovery that is, how to effectively respond to customer complaints. In addition, the consultants will provide an overview of different aspects of quality customer service.
In total, the consultants will deliver 3 training sessions. Each session will last three hours. The training sessions will be offered

Session 1 – Morning Shift
Session 2 – Afternoon Shift
Session 3 – Midnight Shift

Overall, approximately 20-40 employees will attend each of the training sessions.
My expectations are that following this training, the service staff will be able to respond to customers if/when they have a problem with the service(s) provided by our hotel/restaurant.
Because you are an expert on training, I want your feedback on the training session. Specifically, what recommendations do you have for improving the training?
Best,
David Turner
Vice President of Operations, Noe Suites
Instructions
After reading the case, answer the following FIVE questions: (Note: be sure to reference your textbook when completing these questions).
1. Training Modules. Based on what you learned about program design, consider changes you would make to improve the training program. Specifically, consider the design of the program. There are three training sessions, but they are all the same. The only difference is when the training session will be offered: morning, afternoon, and evening. Each session will last for three hours and approximately 20-40 employees will attend.
Develop a training module that explains what the training participants should do during the three hours. For example, should they listen to presentations? Do role plays? Read and discuss case studies? Create a table similar to this one:(In attachment)
Notably, the table below is for illustration purposes only. Do not use any content from the table in your assignment. Using content from the table is considered plagiarism and you will receive a zero on the assignment. You are required to create your own training modules.

2. Prework. Using your textbook, define prework (Hint: the definition of prework is included in Chapter 5). What is it aiming to achieve? Next, consider this case and describe the prework assignment the training participants will complete. Make sure you state the goal of your prework assignment.
3. Application Assignments. Using your textbook, define application assignments. (Hint: the definition of application assignments is included in Chapter 5).
4. Learning Objectives. Using your textbook, define learning objectives. (Hint: the definition of learning objectives is included in Chapter 5). Write two learning objectives for the training module you created in Question #1.
5. Room Arrangement. For the training session you created in Question #1, what kind of room arrangement would you use for this training? There arefourroom arrangements discussed in your textbook: fan-type seating, classroom-type seating, conference-type seating, and horseshoe arrangement. Describe why you selected the room arrangement(s). That is, why do you believe the room arrangement(s) you selected will make the training more valuable?